FAQ - Frequently Asked Questions
🌟 All the answers to the questions you ask yourself about the magical creations of "Lily était une fois": how, why, and above all... why not?! Explore the crazy world of our fairy lamps, sparkling accessories, and decorative objects that awaken the child in you!
- How do you guarantee that each work is unique?
Each creation of "Lily était une fois" is a truly unique piece, born from a passion for originality and detail. I use a variety of materials, some from travels, souvenirs brought back by friends, or even salvaged and recycled materials that may not be found elsewhere. This diversity allows me to create works that integrate rare and personal elements, while guaranteeing their uniqueness. The mixture of these materials, combined with specific artisanal techniques and my ever-renewed inspiration, ensures that no piece is identical to another. Each creation is thus the fruit of an irremediably singular combination, reflecting a story and a universe that are specific to it.
- What are the inspirations behind your creations?
My creations are inspired by walks, the discovery of unique materials, whether new or recycled, and by encounters with everyday objects, such as old lamp bases. My artistic universe seeks to capture the magic of childhood and help people reconnect with their inner child.
- Can I visit your workshop or studio?
Yes, absolutely! You are welcome to visit my workshop and discover my work universe, see the creations in real life, and immerse yourself in the magical atmosphere of "Once upon a time Lily". To schedule a visit, simply contact me directly, and we will set up an appointment together. I look forward to meeting you and sharing with you the behind the scenes!
- Do you use recycled or eco-friendly materials in your works?
Yes, I like to incorporate recycled materials into my creations, such as repurposed lamp bases or found decorative elements. Each piece is designed to give new life to these objects, while creating something magical and unique.
- Do you offer custom or made-to-measure creations?
Absolutely! I offer custom designs for those who want a unique piece that reflects their preferences or personal stories. You can contact me directly to discuss your ideas and customization options.
- How to care for resin and glitter creations?
To maintain the beauty of your resin creations, it is recommended to clean them gently with a dry or slightly damp cloth. Avoid prolonged exposure to sunlight to preserve the colors and glitter.
- What are the shipping and delivery times?
Shipping times vary depending on the complexity of the order and the destination. Typically, designs ship within 5-10 business days. Custom orders may take longer. You will receive an email notification with tracking information as soon as your order ships.
- Do you ship internationally?
Yes, it is possible to organize an international delivery. For this you can contact me via the contact form so that we can calculate the delivery costs together because they vary depending on the destination. This is not an option that I automatically offer on the site so that we can look at the most suitable solution for you!
- Do you accept returns or exchanges?
Returns or exchanges are accepted under certain conditions. If you are not satisfied with your purchase, please contact me within 14 days of receiving your order. Personalized or custom-made items cannot be returned.