Return and refund policy
Refund Policy
- I accept refunds and exchanges within 10 days of delivery, please contact me no later than 5 days after delivery and receipt of the product.
- The returned item must be in original condition, with no signs of wear or breakage. If this is not the case, the refund will not be made. Please note that return shipping costs are the responsibility of the buyers.
- Lily was once cannot be held responsible for any loss or damage caused by the carrier chosen by the customer.
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The refund will be made within 8 days of receipt of the return and if all conditions mentioned in the return procedure are met.